 Customer Service Center |
| For the establishment of product quality and service monitoring mechanism to ensure that products in the effective use of demand-side, to provide customers with excellent products and quality service, good after-sales service is our duty-bound obligations, the quality of follow-up service is our duty. The Company made the following commitments to their customers: |
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一、Enterprise Quality Management System Requirements：
Quality Policy: people-oriented, customer first, continuous innovation, the creation of the East is the brand
Quality goal: Product manufactured 100% pass rate, the product first inspection pass rate ≥ 98%, customer satisfaction 98%.
二、Manufacturing standards and quality assurance：
Our products are in strict accordance with national standards organizations of production, the special requirements of customers according to customer requirements.
1、Pre-sale: the customer calls, letters, visitors warm hospitality and thoughtful services, to customers for technical answers to assist in resolving the issue seriously; when customers request.
2、For sale in: In production, I can plant the invitation of the technical staff to plant the detailed product information, including various types of data products and product structure and working principle. As for the inspection of products is completed in the factory. In strict accordance with the contract requirements to ensure that, by nature, by volume, on-time delivery. Factory can provide the basis of the test for confirmation by a customer.
3、Aftermarket: In order to further improve customers products with after-sale repair and maintenance work and other services, I plant in this solemn commitment to their customers:
①Products provide the performance are in line with national standards and the relevant provisions of the standard high-class product.
②Product delivery, the customer acceptance process, as a result of a time when the contract does not require, in our customers receiving the notice to respond to deal with.
③Upon request, the capacity to give free technical advice and assistance. With the purpose of our after-sales service: "Customer is limited, unlimited service", after the use of user survey quality.
④In the correct installation, use conditions, the equipment put into operation after the types of quality issues such as product quality is really the reason factory, factory and in the end will be responsible for replacement and repair.
⑤Guarantee period, the factory is still good customer service to ensure that the work of providing technical services to be factory, factory will be in receipt of the notification, the provision of services; in need of replacement products, factory production will be timely and the most favorable prices to customers. |
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